Shopping guide

<< About product delivery >>

■Click Post [Carrier] Japan Post [Delivery service name] Click Post

Your order will be shipped within the next business day.
Depending on the shipping area, your order will be delivered within 4 to 7 days.

-Please note that Click Post does not provide any guarantees in the event of loss or non-delivery, or compensation in the event of damage.
Once the product has been handed over to the delivery company, there will be no compensation from our store or the delivery company in the unlikely event that the product is lost or damaged during transportation. (Please note that we cannot arrange for reshipment even if you contact us.)
・The parcel will be delivered to your mailbox, not handed over by the delivery person. Therefore, you cannot specify a delivery date.
・If the total order amount exceeds 3,000 yen (excluding tax), in order to ensure safe and secure delivery, we may change the shipping method to home delivery when confirming the order. In this case, the shipping fee is free, so please rest assured.
・If there are any errors or omissions in your name or address, we will not be able to deliver the item, so please be sure to check. (Please write the apartment/condominium name, Mr./Ms. XX's house, etc. without omissions.)
・If the package does not fit in your mailbox, a missed delivery notice will be left, so please contact the delivery company and collect the package by hand.
・Shipping is limited to within Japan.


[Once the product has been shipped]
The delivery company and tracking number will be sent to you in the email so you can check the delivery status.



■Mail delivery [Carrier] Japan Post [Delivery service name] Yu-Packet

Orders placed before 1:00 p.m. will be shipped the same day.
Orders placed after 1pm will be shipped the next business day.
Depending on the shipping area, your order will be delivered within 4 to 7 days.

Please note that there is no guarantee for lost or non-delivered mail, or compensation for damage.
Once the product has been handed over to the delivery company, there will be no compensation from our store or the delivery company in the unlikely event that the product is lost or damaged during transportation. (Please note that we cannot arrange for reshipment even if you contact us.)
・The parcel will be delivered to your mailbox, not handed over by the delivery person. Therefore, you cannot specify a delivery date.
-Mail delivery takes longer than courier delivery.
・If you wish to have your item shipped by mail, but it is not eligible for mail delivery, please be aware that it will automatically be shipped by courier. Also, please check the shipping fee etc. in the confirmation email we will send you.
・If the total order amount exceeds 3,000 yen (excluding tax), in order to ensure safe and secure delivery, we may change the shipping method to home delivery when confirming the order. In this case, the shipping fee is free, so please rest assured.
・If there are any errors or omissions in your name or address, we will not be able to deliver the item, so please be sure to check. (Please write the apartment/condominium name, Mr./Ms. XX's house, etc. without omissions.)
・If the package does not fit in your mailbox, a missed delivery notice will be left, so please contact the delivery company and collect the package by hand.
・Shipping is limited to within Japan.


[Once the product has been shipped]
The delivery company and tracking number will be sent to you in the email so you can check the delivery status.



■Letter Pack Plus [Carrier] Japan Post [Delivery service name] Letter Pack Plus

Orders placed before 1:00 p.m. will be shipped the same day.
Orders placed after 1pm will be shipped the next business day.
Depending on the shipping area, your order will be delivered within 3 to 5 days.

-Please note that Letter Pack Plus does not provide any guarantee in the event of loss or non-delivery, or compensation in the event of damage.
Once the product has been handed over to the delivery company, there will be no compensation from our store or the delivery company in the unlikely event that the product is lost or damaged during transportation. (Please note that we cannot arrange for reshipment even if you contact us.)
-You cannot specify a delivery date.
-Letter Pack Plus takes longer to deliver than courier delivery.
・If you wish to use Letter Pack Plus for a product that is not eligible for Letter Pack Plus, please note that the product will automatically be shipped by courier. Also, please check the shipping fee etc. in the confirmation email we will send you.
- If there are two or more delivery addresses, shipping fees will be charged for each delivery address.
・If the total order amount exceeds 3,000 yen (excluding tax), in order to ensure safe and secure delivery, we may change the shipping method to home delivery when confirming the order. In this case, the shipping fee is free, so please rest assured.
・If there are any errors or omissions in your name or address, we will not be able to deliver the item, so please be sure to check. (Please write the apartment/condominium name, Mr./Ms. XX's house, etc. without omissions.)
・Shipping is limited to within Japan.


[Once the product has been shipped]
The delivery company and tracking number will be sent to you in the email so you can check the delivery status.



■Courier service [Company] Japan Post [Delivery service name] Yu-Pack

Orders placed before 1:00 p.m. will be shipped the same day.
Orders placed after 1pm will be shipped the next business day.
Depending on the shipping area, your order will be delivered within 2-3 days.

You can specify the desired delivery date and time.
Morning/12:00-14:00/14:00-16:00/16:00-18:00/18:00-20:00/19:00-21:00/
If no delivery date is specified, the item will be delivered as soon as possible.
If the delivery address is a remote island or certain areas, we may not be able to deliver on the desired delivery date and time.
In that case, we will inform you of the delivery date and time again by email.
*Please note that we may not be able to fulfill your request due to various reasons, such as product availability, delivery company and traffic conditions, etc.

[Once the product has been shipped]
The delivery company and tracking number will be sent to you in the email so you can check the delivery status.

<< About returns, exchanges and repairs >>

Please read the following and be sure to contact our customer service department in advance.
If you return a purchased item without contacting us in advance, or if you return the item using a method other than the return/exchange procedure provided by our company, you will be responsible for the round-trip shipping costs under all circumstances (including in the case of initial defects).
Please note that we may refuse returns or exchanges at our discretion.

■Cancellation

You can cancel your order before it is shipped.
If you wish to cancel, please contact us yourself by phone or email.
*Cancellations cannot be accepted after shipment.

■Returns and exchanges due to initial defects, etc.

[Within 8 days after product arrival]
- In the event of an initial defect - If the product you receive is different from the product you ordered - If the product itself is damaged or scratched due to an accident during delivery, etc. We will replace the product free of charge, and we will cover the round-trip shipping costs.

■ Repairs and replacements during the product warranty period

[Within 3 months of product arrival]
・If the product breaks down when used under normal conditions, we will repair or replace it free of charge.
We will cover the round-trip shipping costs.

[3 months to 1 year after product arrival]
・If the product breaks down when used under normal conditions, we will repair or replace it free of charge.
Round-trip shipping costs borne by customer.

[After 1 year after receiving the product]
・If the product breaks down when used under normal conditions, we will repair or replace it for a fee.
Round-trip shipping costs borne by customer.

*For details, please check product warranty and repairs .
*Only the same product can be exchanged (other colors will be accepted if stock is low).
*If we are unable to accept an exchange due to stock shortages, etc., we will provide a refund.

■Returns due to customer convenience

[Within 8 days after product arrival]
Only unused and unopened products will be accepted.
The customer will be responsible for shipping costs when returning the product.

Please note that we cannot accept applications in the following cases:
- Products that have been opened or used - Reasons such as the color, shape, and appearance of the product being different from what you imagined *We try to reproduce product images as accurately as possible, but depending on your viewing environment (PC, smartphone, etc.), the color of the product may appear slightly different from the actual color.
・Products that have been used or broken/damaged by the customer even once ・Products that are lost, discarded, or missing (including missing accessories)
- If more than 8 days have passed since the product arrived - If the package was damaged, scratched, or dirty when the product arrived (excluding significant damage caused by issues during delivery, etc.)
・Returns and exchanges due to uses not explained by our company ・Sale items ・Items not purchased at our stores ・Resellers (auctions, personal sales, etc.) who are determined to be purchasing for resale or resale purposes at the time of purchase ・Other cases in which we determine that we cannot handle the request

When an order is placed in mail order, the intention to purchase the product and make payment is assumed to exist, and the Mail Order Act comes into effect, with both parties assuming responsibility for the sale and purchase.
When shipping a product, in addition to the actual shipping costs and handling fees, packaging materials, work time, etc. are required.
Even a small package being refused would be a huge burden for us.
We appreciate your cooperation.

◆Returns due to refusal to receive, long-term absence, or unknown address

If a parcel is returned to our store due to refusal to accept it, long-term absence, or unknown address or new address, we will first contact you.
If you request redelivery, we will charge you the actual cost of redelivery.
If we do not receive a response from you, we will assume that you have no intention of receiving the item and the order will be cancelled due to customer's convenience.
In this case, we will charge you the actual cost of return shipping when the cancellation is processed.

◆ Regarding incorrect delivery addresses due to customer reasons

We cannot be held responsible for any misdelivery or undeliverable orders due to incorrect shipping or billing information.
Please double check the registration information you provided when placing your order before placing your order.

There are four colors to choose from to suit your needs.
We offer bag and box types to suit the shape of your product.
Please choose your preferred type of gift wrapping on the product page.

Gift Red/Brown	Gift Blue/White	Birthday red/brown	Birthday blue and white

■ Confirmation items regarding gift wrapping

*Wrapping service is available free of charge for one shipment. If you would like to wrap two or more items separately, or if you would like to specify different wrapping types, please place separate orders.
*We will provide the wrapping of your choice depending on the size and quantity of the product.
*Please note that we cannot accommodate multiple different colors or types of wrapping for a single order.
*For wrapping of multiple items, the items will be wrapped together for each delivery. The wrapping type will be the same for all shipping destinations.
*Please note that the color of the wrapping may vary depending on your monitor.