Shopping guide

≪About product delivery≫

■Click Post [Vendor] Japan Post [Delivery Service Name] Click Post

Shipped within the next business day after ordering.
Depending on the delivery area, the product will be delivered within 4 to 7 days after shipping.

・Please note that Click Post does not provide any guarantee in the event of loss or non-delivery, or compensation in the event of damage.
Once the product has been handed over from our store to the delivery company, neither our store nor the delivery company will be responsible for any loss or damage to the product during transportation. (Please note that even if you contact us, we cannot arrange reshipment.)
・Items will be delivered by mail rather than being handed over by the delivery person. Therefore, it is not possible to specify a delivery date.
・If the total order price exceeds 3,000 yen (excluding tax), in order to ensure safe and reliable delivery, we may change your order to a courier service when confirming your order. Please rest assured that shipping in this case is free.
・Please be sure to check your name and address as we will not be able to deliver your order if there are any errors or omissions. (Please do not omit the name of the apartment/condominium, Mr. ○○'s residence, etc.)
・If the package does not arrive in the mailbox, an absentee note will be included, so please contact the delivery company and pick it up by hand.
・Shipping is limited to within Japan.


[Once the product has been shipped]
We will send you the delivery company and tracking number in the email so you can check the delivery status.



■Mail service [Supplier] Japan Post [Delivery service name] Yu Packet

Orders placed before 13:00 will be shipped the same day.
Orders placed after 13:00 will be shipped the next business day.
Depending on the delivery area, the product will be delivered within 4 to 7 days after shipping.

・Please note that there is no guarantee for lost or undelivered items, and no compensation for damage when sending by mail.
Once the product has been handed over from our store to the delivery company, neither our store nor the delivery company will be responsible for any loss or damage to the product during transportation. (Please note that even if you contact us, we cannot arrange reshipment.)
・Items will be delivered by mail rather than being handed over by the delivery person. Therefore, it is not possible to specify a delivery date.
・Mail delivery takes longer than courier delivery.
・Please note that if you wish to receive a product that is not eligible for mail delivery, it will automatically be shipped by courier. Also, please check the shipping charges etc. in the confirmation email sent from our store.
・If the total order price exceeds 3,000 yen (excluding tax), in order to ensure safe and reliable delivery, we may change your order to a courier service when confirming your order. Please rest assured that shipping in this case is free.
・If your name or address is incorrect or omitted, we will not be able to deliver your order, so please be sure to check it. (Please do not omit the name of the apartment/condominium, Mr. ○○'s residence, etc.)
・If the package does not arrive in the mailbox, an absentee note will be included, so please contact the delivery company and pick it up by hand.
・Shipping is limited to within Japan.


[Once the product has been shipped]
We will send you the delivery company and tracking number in the email so you can check the delivery status.



■Letter Pack Plus [Vendor] Japan Post [Delivery service name] Letter Pack Plus

Orders placed before 13:00 will be shipped the same day.
Orders placed after 13:00 will be shipped the next business day.
Depending on the delivery area, the product will be delivered within 3 to 5 days after shipping.

・Please note that Letter Pack Plus does not provide any guarantee in the event of loss or non-delivery, or compensation in the event of damage.
Once the product has been handed over from our store to the delivery company, neither our store nor the delivery company will be responsible for any loss or damage to the product during transportation. (Please note that even if you contact us, we cannot arrange reshipment.)
・Items will be delivered by mail rather than being handed over by the delivery person. Therefore, it is not possible to specify a delivery date.
・Letter Pack Plus takes longer to deliver compared to home delivery.
・Please note that if you request Letter Pack Plus for a product that is not eligible for Letter Pack Plus, it will automatically be shipped by courier. Also, please check the shipping charges etc. in the confirmation email sent from our store.
・If there are two or more destinations: Shipping charges will be charged for each destination.
・If the total order price exceeds 3,000 yen (excluding tax), in order to ensure safe and reliable delivery, we may change your order to a courier service when confirming your order. Please rest assured that shipping in this case is free.
・If your name or address is incorrect or omitted, we will not be able to deliver your order, so please be sure to check it. (Please do not omit the name of the apartment/condominium, Mr. ○○'s residence, etc.)
・Shipping is limited to within Japan.


[Once the product has been shipped]
We will send you the delivery company and tracking number in the email so you can check the delivery status.



■Courier service [Vendor] Japan Post [Delivery service name] Yu-Pack

Orders placed before 13:00 will be shipped the same day.
Orders placed after 13:00 will be shipped the next business day.
Depending on the delivery area, the product will be delivered within 2 to 3 days after shipping.

[You can specify your desired delivery date and time]
Morning / 12:00 - 14:00 / 14:00 - 16:00 / 16:00 - 18:00 / 18:00 - 20:00 / 19:00 - 21:00 / 20:00 - 21:00 /
If you do not specify a delivery date, your order will be delivered as soon as possible.
If the delivery destination is a remote island or some areas, we may not be able to deliver your desired delivery date and time.
In that case, we will notify you of the delivery date and time via email.
*We may not be able to accommodate your request due to various circumstances such as product availability, delivery company, and traffic conditions. Thank you for your understanding in this case.

[Once the product has been shipped]
We will send you the delivery company and tracking number in the email so you can check the delivery status.

≪About returns, exchanges, and repairs≫

Please read the following and be sure to contact the "Customer Desk" in advance.
If you return a purchased product without contacting us in advance, or if you return it using a method other than the return/exchange procedure provided by our company, the return shipping fee will be borne by the customer in any case (including initial defects).
In addition, we may refuse returns or exchanges at our discretion. Please note.

■Returns/exchanges due to initial defects, etc.

[Within 8 days after receiving the product]
- Initial defects - Differences between the ordered product and the delivered product - If the product itself is damaged or scratched due to an accident during delivery, we will replace the product free of charge at our expense.

■Repairs and replacements during the product warranty period

[Within 3 months after receiving the product]
- If the product breaks down when used under normal conditions, we will repair or replace it free of charge.
We will pay the round trip shipping fee.

[Within 1 year after 3 months after receiving the product]
- If the product breaks down when used under normal conditions, we will repair or replace it free of charge.
Round trip shipping charges are paid by the customer.

[After 1 year after receiving the product]
・If the product breaks down when used under normal conditions, we will repair or replace it for a fee.
Round trip shipping charges are paid by the customer.

*For more information, please check product warranties and repairs .
*Exchanges will only be for the same product (or other colors if out of stock).
*If we are unable to accept an exchange due to out of stock, we will issue a refund.

■Returns due to customer's convenience

[Within 8 days after receiving the product]
We will only accept unused and unopened products.
The customer will be responsible for the shipping costs when returning the product.

Please note that we cannot accept applications in the following cases.
・Product after opening or use ・Reasons such as product appearance differing from image, such as color or shape *We try to reproduce product images as much as possible, but depending on the customer's viewing environment (computer, smartphone, etc.) The color of the product may appear slightly different from the actual color.
・Products that have been used, damaged, or damaged by the customer even once ・Products that are lost or discarded, or where the actual product is not available (including loss of some accessories)
・If more than 8 days have passed since the product arrived. ・The reason is that the package was damaged, scratched, or dirty when the product arrived (excluding significant damage caused by problems during delivery, etc.)
・Returns and exchanges due to usage reasons not disclosed by us ・Products eligible for sale ・Products not purchased at our store ・Resellers (auctions, personal sales, etc.), resale/exchanges at the time of purchase If it is determined that the purpose is for resale, or otherwise, if we determine that we cannot handle the matter.

When an order is placed in mail order sales, it is assumed that there is an intention to purchase the product and to pay, and at the same time the Mail Order Act is enacted, and both parties are responsible for sales and purchasing.
When shipping a product, in addition to the actual shipping and handling costs, packaging materials, work time, etc. are required.
If even one small package is refused, it will be a big burden for us.
Thank you for your understanding.

◆Returns due to refusal of receipt, long-term absence, or unknown address

If the item is returned to us due to refusal of receipt, long-term absence, unknown address or new address, etc., we will contact the customer to confirm receipt.
If there is no reply or contact from the customer after that, it will be assumed that the customer does not intend to receive the item and the item will be canceled due to the customer's convenience.
At the time of cancellation, we will charge you the actual return shipping cost.
*Shipping and handling charges may be added when requesting reshipment.

◆About incorrect delivery address due to customer circumstances

We cannot be held responsible for incorrect delivery or undelivery due to incorrect shipping address or billing information.
Please check the registration information once again before placing your order.

There are four colors to choose from to suit your occasion.
We offer bag and box types to suit the shape of the product.
Please select your preferred wrapping type on the product page.

Gift red/brown	Gift blue/white	Birthday red/brown	Birthday blue/white

■Confirmation regarding wrapping

*Wrapping service will be provided free of charge for each shipment. If you would like to wrap two or more items separately, or if you would like to specify different wrapping types, please place separate orders.
*Depending on the size and quantity of the product, we will choose the wrapping method for you at our store.
*Please note that we cannot accommodate multiple wrapping colors or types of wrapping for one order.
*When wrapping multiple products, the products will be wrapped together in one package for each delivery. The type of wrapping will be the same for all shipping destinations.
*Please note that the color of the wrapping may vary depending on your monitor.